Storage Herne Hill Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Herne Hill provides storage, removals, collection, delivery and related services to you as a customer. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the person, firm or company requesting services from Storage Herne Hill.

We, us, our means Storage Herne Hill as the provider of storage and removals services.

Services means any storage, removals, collection, delivery, packing, loading, unloading, handling or associated services provided by us.

Goods means any items, property or belongings which are the subject of the Services.

Storage Facility means any building, container, room or other area where the Goods are stored by us.

Contract means the agreement between you and us for the provision of Services incorporating these Terms and Conditions.

2. Scope of Services

We provide storage services, removals services and related handling activities for private and business customers. The precise scope of the Services will be set out in the quotation and booking confirmation issued to you. Any additional work or variation requested by you and accepted by us will be subject to these Terms and Conditions and may incur additional charges.

We may use our own vehicles, staff and storage facilities, or we may use vetted third-party providers where appropriate. Where third-party providers are used, we remain responsible to you for the performance of the Services, subject to these Terms and Conditions.

3. Booking Process

3.1 Initial enquiry

You may request a quotation by phone, online form or other method offered by us from time to time. Any quotation is based on the information you provide and is not a binding offer until confirmed in writing.

3.2 Quotation

We will provide a quotation setting out the Services to be supplied, the estimated charges, and any specific conditions. The quotation is usually valid for a limited period specified in the quotation. If no period is specified, it will be valid for 30 days from the date of issue, subject to availability of resources.

3.3 Confirming a booking

Your booking is only confirmed when we issue a written or electronic confirmation and, where required, you have paid any applicable deposit or advance payment. By confirming the booking, you accept these Terms and Conditions.

3.4 Changes to bookings

If you wish to change the date, time, size or nature of the Services, you must notify us as early as possible. Changes are subject to availability and may result in revised pricing. We may treat substantial changes as a cancellation and a new booking, applying the relevant cancellation terms.

4. Access, Parking and Your Responsibilities

4.1 Access to premises

You must ensure that we have safe and reasonable access to the collection and delivery addresses, including suitable access for our vehicles and personnel. Any delays or additional work arising from restricted access may be charged at our standard rates.

4.2 Parking arrangements

You are responsible for arranging and paying for any parking permits, suspensions or permissions required for our vehicles. If fines or penalties are incurred due to the absence of appropriate permissions, you may be charged for those costs.

4.3 Packing and preparation

Unless otherwise agreed as part of the Services, you are responsible for packing and preparing the Goods for transport and storage. You must ensure that all Goods are properly packed, labelled and secured to minimise the risk of damage.

4.4 Ownership and authority

You confirm that you are the owner of the Goods or have the full authority of the owner to enter into the Contract. You agree to indemnify us against any claim brought by a third party alleging ownership or rights over the Goods.

5. Prohibited and Restricted Items

5.1 Prohibited items

You must not submit for removal or storage any of the following items: hazardous materials, flammable or explosive items, firearms or ammunition, illegal substances or goods, perishable food items, live animals or plants, or any item whose possession or transport would be unlawful.

5.2 Items requiring prior consent

We must be informed in advance and may need to provide specific consent before accepting the following for removal or storage: high-value items such as jewellery, precious metals, artwork, antiques, sensitive documents, or fragile items requiring special handling. Additional charges or terms may apply.

5.3 Consequences of breach

If prohibited or undeclared restricted items are discovered, we may refuse to carry or store them, may return them to you at your cost, or may dispose of them in line with applicable regulations. We will have no liability for loss or damage arising from your breach of this clause.

6. Payments and Charges

6.1 Pricing

Unless otherwise agreed, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges imposed by law. Quotes are based on the information supplied by you and on normal working conditions.

6.2 Deposits and advance payments

We may require a deposit or full advance payment as a condition of confirming your booking. The amount and due date will be set out in the quotation or booking confirmation.

6.3 Ongoing storage charges

Where the Services include storage, charges will normally be invoiced in advance at the agreed frequency, such as monthly. Storage charges continue to accrue until all Goods are removed from the Storage Facility and any outstanding balances are settled in full.

6.4 Payment terms

Payment is due on or before the date stated on the invoice or booking confirmation. If no date is stated, payment is due immediately upon receipt of the invoice. We reserve the right to withhold or suspend Services where payment is overdue.

6.5 Late payments

If you fail to pay any amount due, we may charge interest on the overdue amount at the statutory rate permitted under UK law. We may also recover from you any reasonable costs incurred in seeking to recover overdue sums, including legal and debt recovery charges.

7. Cancellations and Amendments

7.1 Your right to cancel

You may cancel or postpone your booking by giving us notice in writing or by any other method we accept. Cancellation charges may apply depending on the amount of notice provided and the nature of the Services.

7.2 Cancellation charges

If you cancel a removals or collection service more than a reasonable period before the agreed date, we may waive or reduce cancellation fees at our discretion. If you cancel within a shorter period, we may charge a proportion of the quoted price to cover costs already incurred and loss of bookings. Specific cancellation thresholds and percentages may be specified in your quotation.

7.3 Cancellation of storage

For ongoing storage agreements, you must give us reasonable notice if you intend to remove all Goods from storage and terminate the arrangement. Where less notice is given, storage fees may still be payable for the current billing period.

7.4 Our right to cancel or suspend

We may cancel or suspend the Services if you breach these Terms and Conditions, fail to pay sums due, provide misleading information, or if we are unable to perform the Services due to events beyond our reasonable control. Where possible, we will give you reasonable notice and seek to agree an alternative arrangement.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable care and skill in providing the Services and in handling, transporting and storing your Goods. However, we cannot accept liability for every type of loss or damage and certain limitations apply as set out in this section.

8.2 Exclusions of liability

We are not liable for loss or damage arising from your failure to comply with these Terms and Conditions, including failure to properly pack items, failure to declare high-value or fragile items, or inclusion of prohibited goods. We are not responsible for normal wear and tear, atmospheric or climatic conditions, inherent defects in the Goods, or pre-existing damage.

8.3 Indirect or consequential loss

We will not be liable for any loss of profits, loss of business, loss of goodwill, loss of data, or any other indirect or consequential losses, whether arising from negligence, breach of contract or otherwise.

8.4 Limit of liability

Our total liability for any single event or series of connected events will not exceed the lower of the replacement value of the Goods affected and any monetary limit agreed in writing with you before the Services commence. If you wish to benefit from higher limits of liability, you must request this in advance so that we can discuss additional charges or recommend appropriate insurance.

8.5 Notification of loss or damage

You must inspect the Goods as soon as reasonably practicable on delivery or removal from storage. Any loss or damage you wish to claim must be notified to us in writing within a reasonable period, detailing the nature and extent of the issue. Failure to notify within this period may prejudice our ability to investigate and may reduce or extinguish any liability we may have.

8.6 Non-excludable rights

Nothing in these Terms and Conditions seeks to exclude or limit any rights or remedies that cannot lawfully be excluded under UK consumer protection or other applicable laws, including liability for death or personal injury caused by our negligence.

9. Insurance

9.1 Your insurance arrangements

It is your responsibility to ensure that your Goods are adequately insured during removal, handling and storage. You should check with your existing insurers whether your policy covers the Services being provided.

9.2 Optional cover

Where available, we may offer optional enhanced cover or introduce you to insurance providers. Any insurance arranged is subject to the policy terms and conditions of the insurer. Our liability remains subject to the limits set out in these Terms and Conditions, regardless of any separate insurance arrangements.

10. Waste Regulations and Disposal

10.1 Compliance with waste regulations

We comply with relevant UK waste and environmental regulations when removing, transporting or disposing of unwanted items. Certain items cannot be taken as part of standard removals or storage services and may require specialist disposal.

10.2 Items for disposal

If you request that we dispose of items on your behalf, you confirm that you have the right to authorise their disposal. Additional charges may apply for collection, transport, handling and lawful disposal of such items.

10.3 Hazardous or regulated waste

We do not normally handle hazardous, clinical, chemical or other regulated waste streams. Where such materials are encountered unexpectedly, we may refuse to carry or store them, and you will be responsible for arranging appropriate specialist disposal in compliance with applicable laws.

11. Storage Terms

11.1 Allocation of storage space

We will allocate storage space at our discretion within our Storage Facility. We may move Goods within the facility as reasonably required for operational reasons, while maintaining appropriate standards of care.

11.2 Access to stored goods

Access to the Storage Facility is subject to our operational hours, security procedures and any prior booking arrangements. We may charge a reasonable fee for supervised access or additional handling, where applicable.

11.3 Non-payment and lien

We have a lien over the Goods for all sums due and unpaid under the Contract. If you do not pay amounts owed after reasonable notice, we may retain the Goods and, as a last resort, may sell or dispose of some or all of them to recover outstanding charges and reasonable costs, remitting any surplus to you if your contact details are known.

12. Data Protection and Privacy

We collect and process personal information that you provide to us for the purposes of administering bookings, delivering Services, managing payments, and complying with legal obligations. We will only use your personal data in accordance with applicable data protection laws in the UK. We may retain records of our dealings with you as required for accounting, legal and operational purposes.

13. Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations where such failure or delay is due to events beyond our reasonable control, including but not limited to severe weather conditions, mechanical breakdown, accidents, strikes, industrial disputes, acts of terrorism, fire, flood, or compliance with legal or regulatory requirements. Where such events occur, we will take reasonable steps to minimise disruption and, where possible, agree an alternative date or method for providing the Services.

14. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the Services, you should notify us in writing as soon as possible, providing full details of your concerns. We will investigate and respond within a reasonable timescale, seeking to resolve the matter fairly. If a dispute cannot be resolved informally, you and we may consider mediation or other forms of alternative dispute resolution before initiating formal legal proceedings.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Contract unless we agree otherwise in writing. Any changes will not affect existing Contracts already confirmed, unless required by law or expressly agreed with you.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as severed to the extent required, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under applicable law.

18. Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings. Any variation to the Contract must be agreed in writing by both parties.